We’d like to share an important update about the Gem feature and product.
As part of a shift in our service direction, the ‘Gem’ feature and product will be officially discontinued on August 7, 2025.
We understand this change may come as a disappointment to some of you. Thank you for enjoying the Gem feature so far — we truly appreciate your support.
Going forward, we’ll be focusing on enhancing the Premium viewing experience and improving overall user satisfaction.
If you currently have Gems, please take a moment to review the full details below. This will help you avoid any inconvenience.
🗓️ Gem Feature Ending Notice
From July 7, 2025
- Purchased Gem purchases will end.
- Free Gem distribution (including sign-up bonuses, event rewards, etc) will end.
- You can continue using your existing Gems until the final shutdown date.
- You can check your remaining balance in the Laftel app under [Me] > [My Gems].
From August 7, 2025
- All Gem-related features will be shut down completely.
- The [My Gems] will be removed from the app.
- All remaining Gems—whether purchased or free—will automatically expire and become unusable.
- Refunds or compensation will be provided only for unused purchased Gems.
💎 For Gem Holders
- You can continue to skip ads using your Gems as usual until August 7, 2025.
- Free Gems will be used first. After all Gems are used, you can continue watching with ads — or switch to Laftel Premium for uninterrupted streaming.
- Once the feature ends, you won’t be able to use or check your Gem balance, so please use them in time to avoid expiration.
🔄 Refunds & Compensation for Purchased Gems
- Free Gems (such as sign-up or event rewards) are not eligible for refunds, in accordance with our Terms of Service.
-
Purchased Gems will be refunded or compensated depending on your app store:
① Google Play Store purchases
→ Unused purchased Gems will be automatically refunded to your original payment method.
② App Store purchases
→ Unused purchased Gems will be converted into Premium subscription days, and a redemption code will be emailed to you.
(※ Please note: Due to Apple’s refund policy, Laftel cannot issue direct refunds for App Store purchases. Instead, unused purchased Gems will be compensated as Premium subscription days.)
- Refunds or compensation amounts will vary based on the number of unused purchased Gems.
- Starting August 7, refunds and compensation will be processed in batches. You’ll receive a separate email once your case has been completed**.**
- Please redeem your code before the expiration date provided in the email. Expired codes cannot be reissued under any circumstance.
Enjoy Anime Without Ads – Anytime
Even after Gems are gone, your anime journey doesn’t have to be interrupted.
With Laftel Premium, you can stream endlessly without ads, enjoy Full HD quality, and take control with speed options.
▶︎ Upgrade to Premium now for the best viewing experience.
We’ll continue to provide clear and timely guidance to make sure there’s no confusion.
Thank you again for being part of Laftel — and for your continued support as we grow together.
If you have any questions or need help, feel free to contact Laftel Support anytime.
Thank you,
— The Laftel Team