We would like to provide details regarding the compensation plan for the recent service outage.
First, we sincerely apologize for the inconvenience caused by the system error that prevented smooth video playback from March 18 to March 19, 2026.
To make up for the time you were unable to enjoy our service, we have prepared the following compensation:
1. Incident Details
To make up for the time you were unable to enjoy our service, we have prepared the following compensation:
1. Incident Details
- Outage Period: March 18, 2026, 09:00 KST – March 19, 2026, 24:00 KST (Approx. 39 hours)
- Issue: Unable to play videos on the Laftel app and web
2. Compensation for Affected Users
- Eligible Users: Membership subscribers who attempted to play an anime during the outage period
- Compensation: 3-day extension of your membership period
This extension will be applied automatically in sequential order. No additional action is required on your part.
Our Commitment Team Laftel is thoroughly investigating the cause of this incident to strengthen our system stability.
We are committed to providing a more reliable and seamless viewing environment to ensure this does not happen again.
For any additional inquiries or further assistance, please [Submit a Request] through our Help Center.
We truly appreciate your patience and continued support for Laftel.
Thank you for being part of Laftel.
For any additional inquiries or further assistance, please [Submit a Request] through our Help Center.
We truly appreciate your patience and continued support for Laftel.
Thank you for being part of Laftel.
— The Laftel Team