I forgot my password

If you’re unable to log in to Laftel or can’t remember your password, you can reset your password by following the steps below:

1. Open Laftel app.
2. Tap [Me] at the bottom then tap ‘Login’.
3. Tap [Continue with email].
4. Enter your email address, then tap ‘Next’.
5. Tap ‘Forgot your password’.
6. Enter the verification code sent to your email address then tap ‘Confirm’.
   • Ensure the verification email hasn't been marked as spam or moved to your trash folder. If necessary, you can resend a new verification email.
   • Use the verification code from the most recent email, as all previous codes will expire once you tap the "Resend Verification Code" button.
   • If you didn’t receive the email containing the verification code, please refer to this help.
7. Enter a new password then tap ‘Done’.
   • Password must be at least 8 characters long and include at least two of the following: letters, numbers, or special characters.