If you didn’t receive the email containing the verification code, or you are having trouble finding the email, read the tips below:
- Ensure your email address is correct: Double-check that the email address you entered is correct and active. A small typo in your email address could prevent the verification email from reaching you.
- Resend a verification email: If you haven’t received the verification email, or the code has expired, tap on the [Resend Verification Email] button. A new verification email will be sent to you promptly. The verification code in this email is valid for 30 minutes from the time it is sent. Please remember, if you have not completed the final step of the sign-up process—email verification—your Laftel account will not be created.
- Check your inbox storage: If your email inbox is full, you won’t be able to receive new emails. Clear some space by deleting or archiving old emails to make room for new ones.
- Look in your spam or junk Folder: Sometimes, emails from unfamiliar addresses may be filtered as spam or junk by your email provider. Check these folders to see if the verification email has been mistakenly categorized as spam.
- Check your trash folder: Some email providers have automatic filters that might send certain emails directly to your trash folder. It’s worth checking there to ensure the verification email hasn’t been inadvertently deleted.
- Search your inbox: If you still can’t find the email, try searching your inbox using the sender’s address, which is no-reply@laftel.tv. This can help locate the email if it’s been overlooked.
- Whitelist Laftel email addresses: To prevent Laftel emails from being flagged as spam, add the following email addresses to your email contacts or Safe Senders list:
- Allow for possible delays: Occasionally, there might be a delay in receiving the verification email due to processing times by your email provider. Please allow up to 20 minutes for the email to arrive.
If you have tried all the above steps and still haven’t received the verification email or are encountering issues with the verification process, don’t hesitate to reach out to the Laftel Support for further assistance.