Have you seen the following error messages in the player when trying to download content on a supported mobile device, or when a downloaded episode fails to play?
- On the Laftel app for Android: “Failed to load episode.”
- On the Laftel app for iOS: “Failed to retrieve saved episode.”
In such cases, the downloaded data may be corrupted, or the episode file may not load due to environmental factors such as insufficient storage or device settings.
Please follow the steps below in order to try resolving the issue.
1. Check your device’s storage space.
If your storage is full or running low, downloads may not complete properly or playback may be affected.
2. Fully close and reopen the Laftel app.
Restarting the app can sometimes resolve temporary errors.
3. Restart your device.
A simple reboot often fixes minor, temporary issues.
4. Make sure you’re using the latest version of the Laftel app.
Go to [Me] > Settings > App Version > [Check for Updates] to ensure you’re using the most up-to-date version.
5. Delete and redownload the content.
There may have been an error during the initial download. Try deleting the episode and downloading it again for playback.
If you’ve followed all the steps above and are still unable to play downloaded content, please contact Laftel Support with the following details:
- Laftel App Version: (You can check it in Me > Version)
- Device Model:
- OS Version:
- Country:
- Internet Environment:
- Title and Episode Number of Anime with Playback Issues:
Additionally, for iPhone, please open the Settings app, go to General > About, and take a screenshot of the screen.
For Android devices, open the Settings app, tap About phone or About tablet, then tap Android version, and take a screenshot as well.
Including this screenshot with your inquiry would be greatly appreciated.