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Troubleshooting Playback Issues Chrome on Computer

Laftel is an internet-based digital content streaming service, so various factors such as your device specifications, network environment, and service provider can affect your viewing experience. These factors might cause buffering, connection errors, slow loading, skipping, or poor video quality.

To address these issues, please follow the steps below in order:

 

  1. Check Supported Devices

    To watch Laftele on a computer using the Google Chrome web browser, Windows computers must have Windows 10 or later installed, and Mac computers must have macOS 12.0 or later installed.

    • Check if the Windows OS version of your Windows computer meets the requirements, and if you are not using the latest version, check for Windows updates.
    • Check if the macOS version of your Mac computer meets the requirements, and if you are not using the latest version, check for macOS updates.
       
       

  2. Set Date and Time to Automatic

    This issue may occur due to time synchronization errors on your computer or errors in the synchronization server's time settings. You can resolve the problem by synchronizing the time to the current time using the settings below.

    • Windows Computer
      1. Press the Windows logo key + i key on the keyboard to open Windows Settings.
      2. Go to Time & Language > Date & Time.
      3. Make sure that ‘Set time automatically’ is enabled.
      4. Under Clock synchronization, click ‘Sync now’ and check if the date and time are displayed correctly.
    • Mac Computer
      1. On your Mac, select Apple menu > System Settings.
      2. Go to General > Date & Time.
      3. Enable ‘Set date and time automatically,’ click Settings, then press [Default] and [Done].
      4. Enable ‘Set time zone automatically using current location.’
         

  3. Update Chrome Browser to the Latest Version

    Type chrome://settings/help in the address bar, check the current version, and update if available.

    To enjoy the best experience, it is recommended to always keep your Chrome browser up to date.

     

  4. Clear Cookies and Cache Data in Chrome Browser

    Type chrome://settings/clearBrowserData in the address bar to go to the Clear Browsing Data page. Select ‘All time’ for the time range, check ‘Cookies and other site data’ and ‘Cached images and files’ under the deletion items, then click [Clear data].

    Regularly deleting cookies and cache data temporarily stored in the Chrome browser improves stability and performance.

     

  5. Restart Your Computer
    • Windows Computer: Select Start Menu > Power > Restart.
    • Mac Computer: Select Apple menu > Shut Down.
       
       

  6. Update DRM Module in Chrome Browser to the Latest Version

    Type chrome://components in the address bar to go to the Components page, then update the ‘Widevine Content Decryption Module’ to the latest version.

    If this item does not update to the latest version, update all items on the Components page, then restart the Chrome browser and update the ‘Widevine Content Decryption Module’ item.

     

  7. Disable Hardware Acceleration if Buffering is Severe in Chrome Browser

    Type chrome://settings/system in the address bar to go to the System page, then disable the ‘Use hardware acceleration when available’ option. Close and reopen the Chrome browser and visit laftel.net.

     

  8. Temporarily Disable Chrome Browser Extensions

    Type chrome://extensions in the address bar to go to the Extensions page, then disable all extensions and visit laftel.net.

     

  9. Uninstall and Reinstall Chrome Browser

  10. Check Allow Protected Content if Video Shows Static or Black Screen in Chrome Browser

    Type chrome://settings/content/protectedContent in the address bar to go to the Protected Content IDs page, then enable the ‘Sites can play protected content’ option.

    If the problem persists, it is likely an issue with the display or connection cables. Please shut down your computer, disconnect all cables connected to the display, unplug the power cord, then reconnect everything.

    ※ Note: All content provided by Laftele is protected by Digital Rights Management (DRM), and for smooth playback, display devices including HDMI cables must support HDCP (High-bandwidth Digital Content Protection) 2.2 standard.


     

  11. Disconnect VPN or Proxy Server

    Using a VPN or proxy server accesses through a bypass route, which may cause playback issues. Try disconnecting the VPN or proxy server and attempt playback again.

     

  12. Connect to a Different Network

    If you are connected to Wi-Fi, try connecting to a different Wi-Fi or LTE/5G network and attempt playback.

     

  13. Update Router Firmware

    If you are connected to Wi-Fi, try updating your router firmware and then attempt playback.

     

If you've followed all these steps but are still experiencing playback issues, please contact the Laftel Support with the following details:

  • Computer OS version:
  • Chrome Browser version
  • Internet environment (ISP, Wi-fi, etc.):
  • Title and episode number of the content where the issue occurs:

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