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Troubleshooting Playback Issues Safari on Mobile

Laftel is an internet-based digital content streaming service, so various factors such as your device specifications, network environment, and service provider can affect your viewing experience. These factors might cause buffering, connection errors, slow loading, skipping, or poor video quality.

To address these issues, please follow the steps below in order:

 

  1. Disconnect VPN or Proxy Server

    If you are using a VPN or proxy server, please disconnect it and then try playing the content again.

    VPNs encrypt data and use bypass routes that can reduce network speed. Turning off the VPN allows a direct connection, which can improve speed and performance.

    Proxy servers process data in the middle, which can reduce network speed. Disabling the proxy server allows data to be delivered directly, improving speed and streaming performance.

     

  2. Disable iCloud Private Relay

    Laftel provides content based on licensing agreements and is only available in Indonesia, Malaysia, Thailand, Vietnam, and the Philippines. Therefore, the service is provided based on IP addresses from Indonesia, Malaysia, Thailand, Vietnam, and the Philippines.

    iCloud Private Relay is a feature available to iCloud+ subscribers that hides the user's actual IP address and uses a temporary IP address provided by Apple. This can cause the user's IP address to appear different from their actual location, resulting in incorrect regional recognition.

     

  3. Restart iPhone and iPad

  4. Check if Safari Browser is the Latest Version

    Updating the OS version of your iPhone or iPad will also update Safari.

    To enjoy the best experience, it is recommended to keep the OS version of your iPhone or iPad up to date.

     

  5. Clear Cache and Cookies in Safari Browser App
    1. Open the Settings app and go to Safari.
    2. Tap 'Clear History and Website Data'.
       
       
  6. Reinstall Safari Browser App

  7. Try a Different Network Connection

    If you are connected to Wi-Fi, try connecting to a different Wi-Fi network or LTE/5G and attempt playback again.

     

  8. Update Router Firmware

    If you are connected to Wi-Fi, try updating your router's firmware and then attempt playback again.

     

  9. Reset Network Settings

    1. Open the Settings app and go to General.
    2. Tap Transfer or Reset iPhone > Reset > Reset Network Settings.

    ※ Note: This will reset previously used Wi-Fi networks and passwords, cellular settings, VPN settings, and APN settings.

 

If you've followed all these steps but are still experiencing playback issues, please contact the Laftel Support with the following details:

  • Safari app version:
  • Device model name:
  • Device OS version:
  • Internet environment (Carrier, Wi-Fi, etc.):
  • Title and episode number of the content where the issue occurs: