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Troubleshooting Playback Issues Chrome on Mobile

Laftel is an internet-based digital content streaming service, so various factors such as your device specifications, network environment, and service provider can affect your viewing experience. These factors might cause buffering, connection errors, slow loading, skipping, or poor video quality.

To address these issues, please follow the steps below in order:

 

  1. Disconnect VPN or Proxy Server

    If you are using a VPN or proxy server, please disconnect it and then try playing again.

    VPNs encrypt data and use detour routes which can reduce network speed. Turning off the VPN allows a direct connection, which can improve speed and performance.

    Proxy servers process data in between, which can reduce network speed. Disabling the proxy server allows data to be transmitted directly, improving speed and streaming performance.

     

  2. Restart Your Smartphone or Tablet

     

  3. Update the Chrome Browser App

    Update by pressing the [Update] button on the Chrome browser page in Google Play or the App Store.

  4. Clear Cache and Cookies in the Chrome Browser App
    • On Android Smartphones and Tablets
      1. Tap More [⋮] on the right side of the address bar > Settings.
      2. Tap Privacy and Security   > Clear browsing data.
      3. Select [All time].
      4. Select ‘Cookies and site data’ and ‘Cached images and files’.
      5. Tap [Clear data].
    • On iPhone and iPad
      1. Tap More […] > Settings [⚙].
      2. Tap Privacy and Security   > Clear browsing data.
      3. Select ‘Cookies and site data’ and ‘Cached images and files’.
      4. Tap Clear browsing data > Clear browsing data.
      5. Tap [Done] in the top right corner.
         
         
  5. Reinstall the Chrome Browser App

  6. Connect to a Different Network

    If you are connected to Wi-Fi, try connecting to a different Wi-Fi or LTE/5G network and attempt playback again.

     

  7. Update Router Firmware

    If you are connected to Wi-Fi, try updating your router’s firmware and then attempt playback again.

     

  8. Reset Network Settings

    • On Android Smartphones and Tablets
      1. Open the Settings app and go to General.
      2. Tap Reset, then tap Reset network settings.
      3. Review the information on the screen and tap Reset settings.
    • On iPhone
      1. Open the Settings app and go to General.
      2. Tap Transfer or Reset iPhone > Reset > Reset Network Settings.

    ※ Note: This will reset previously used Wi-Fi networks and passwords, cellular settings, VPN settings, and APN settings, so please be aware.

     

If you've followed all these steps but are still experiencing playback issues, please contact the Laftel Support with the following details:

  • Chrome app version:
  • Device model name:
  • Device OS version:
  • Internet environment (Carrier, Wi-Fi, etc.):
  • Title and episode number of the content where the issue occurs:

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